Our Promise: Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Wanstead
At Flower Delivery Wanstead, your satisfaction is our highest priority. As a trusted local florist serving households and businesses throughout Wanstead and the surrounding areas, we are proud to offer a Fresh Flowers Guarantee with every order. All bouquets and arrangements are carefully put together by our expert florists and delivered with the utmost care. We promise your flowers will arrive vibrant, fresh, and in pristine condition.
Damaged-on-Arrival Policy
We take great care in packaging and delivering your flower orders. However, if your flowers arrive damaged or in an unsatisfactory condition, we ask that you contact us on the same day of delivery. Please provide clear photos of the damage so we can assess the issue quickly. Once we have reviewed your claim, we’ll act promptly to resolve the problem: you can choose either a full refund or a replacement bouquet delivered as soon as possible, at no extra charge to you.
Freshness Window and Flower Lifespan
Our commitment to quality means your flowers are guaranteed to remain fresh for a minimum of 5 days from delivery, provided they are cared for according to our simple care instructions (included with every order). If you believe your flowers have not lasted for this freshness window, please notify us within this period, accompanying your claim with photographs where possible. We will investigate your concerns and offer a suitable resolution – either a replacement or refund as appropriate.
Refunds and Replacements
Your peace of mind matters to us. If your flowers arrive damaged, wilted, or do not live up to our freshness standard, we offer two simple options:
- Replacement: We’ll deliver a new bouquet as quickly as possible, at no extra cost.
- Refund: If you prefer, we can issue a full or partial refund directly to your original method of payment, depending on the circumstance.
Please let us know your preferred resolution when you contact us. We aim to process all refunds and replacements promptly, so you are never left out of pocket or disappointed.
Making a Complaint
If you have any concerns or are unhappy with any aspect of our service or flowers, we want to hear from you. Your feedback helps us continually improve. To make a complaint, simply contact our team with details of your issue. We will acknowledge your complaint within one business day and aim to resolve it as swiftly as possible. Our commitment to you is clear and honest communication, and we will do our utmost to ensure your experience with Flower Delivery Wanstead ends with a smile.
Your Trusted Local Florist in Wanstead
As a dedicated Wanstead florist serving your community, we cherish our relationships with customers and local businesses. We stand behind every bouquet and arrangement that leaves our shop. You can order with full confidence, knowing that Flower Delivery Wanstead’s service is based on transparency, honesty, and a passion for beautiful, fresh flowers.
