Terms and Conditions for Flower Delivery in Wanstead

Introduction to Our Terms and Conditions

Welcome to Flower Delivery Wanstead. These Terms and Conditions (“Terms”) govern your access to, and purchase of, flower delivery services via our online platform. By accessing or using our e-commerce website and placing orders for flower delivery within Wanstead and the surrounding areas, you acknowledge and accept these Terms. If you do not agree with these Terms, please refrain from using our services. These Terms ensure fair use, set expectations, and outline your rights and responsibilities as a customer of Flower Delivery Wanstead.

About Flower Delivery Wanstead

We offer a wide selection of fresh flowers, arrangements, and bouquets available for online ordering and local delivery throughout Wanstead and neighbouring communities. Our e-commerce service aims to provide a seamless, reliable, and high-quality flower delivery experience for both personal and business customers.

Eligibility and Applicability

These Terms apply to all customers placing orders for flower delivery through the Flower Delivery Wanstead website. The service is available to residents, businesses, and individuals within Wanstead and its surrounding areas, as specified in our service coverage information. You confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

The Order Process

Ordering flowers online from Flower Delivery Wanstead is simple and secure. To complete your order, please follow these steps:

• Product Selection: Browse our website to select your desired flower arrangements, gifts, or bouquets. Product descriptions, images, and prices are provided for your convenience. Please note that images are illustrative; actual products may differ slightly depending on seasonal availability.
• Personalisation: Some products offer personalisation options such as messages, ribbon colours, or vase choices. Ensure you provide accurate information for these options.
• Recipient Details: Input the full delivery address, the recipient’s name, and a valid contact number. Accuracy is essential to facilitate prompt and successful delivery.
• Delivery Date Selection: Choose your preferred delivery date at checkout. While we strive to meet your preferences, availability may depend on order time and location.
• Order Confirmation: Review your complete order, including product details, recipient information, and delivery date. Confirm your acceptance of these Terms before finalising your purchase.
• Order Acknowledgement: After completing your payment, you will receive an order confirmation via the website and/or an acknowledgement on the confirmation page. Please retain your order reference for future enquiries.

Flower Delivery Wanstead reserves the right to decline an order or contact you for clarification if there are discrepancies or insufficient recipient information.

Payment Terms

All prices on the Flower Delivery Wanstead website are shown in British Pounds Sterling (GBP) and include VAT where applicable unless otherwise stated. Our site accepts a variety of online payment methods, including most major debit and credit cards. The payment process is secure, and no card details are stored on our systems after the transaction has been processed.

Full payment is required at the point of order. No orders will be dispatched without receipted payment. Any issues with payment authorisation may delay or prevent the confirmation and fulfilment of your order.

If a refund is due to you for any reason, we will credit the original payment method within a reasonable period, subject to your bank or card issuer’s processing timeframes.

Pricing and Product Availability

We strive to maintain accurate product descriptions, availability status, and up-to-date pricing information across all offerings. However, product details, prices, and availability are subject to change without prior notice and are not guaranteed until your order is confirmed.

On rare occasions, certain flowers or arrangements may become unavailable due to seasonal supply or events beyond our control. If this occurs, we reserve the right to substitute suitable alternatives of equal or greater value. We will attempt to notify you in such cases.

Delivery Policy

We deliver throughout Wanstead and nearby areas, within the specific locations listed on our service coverage page. Delivery charges may apply, depending on the address and urgency.

All reasonable efforts are made to deliver your order on the selected date and time window; however, delivery times are not guaranteed and may vary due to traffic, weather conditions, or unforeseen events. If the delivery cannot be completed because the recipient is unavailable or the address is incorrect, we will attempt to contact you for further instructions. In such instances, additional delivery charges may apply for redelivery or redirection.

If the flowers are left with a neighbour or in a safe place (as authorised by the customer), we are not responsible for any loss or damage once delivery is made.

Cancellations and Amendments

You may cancel or amend an order, provided you notify us with sufficient notice before the scheduled dispatch or delivery. Cancellation conditions are as follows:

• Standard Orders: For orders intended for delivery on future dates (not same-day), requests for cancellation must be received at least 24 hours prior to the chosen delivery date. Cancellations received after this window may be subject to deduction of costs incurred up to the point of cancellation.
• Same-Day/Next-Day Orders: These orders are processed rapidly, and therefore, cancellations can only be accepted within 30 minutes of the order being placed, subject to operational feasibility.
• Custom or Special Orders: Orders for bespoke or personalised arrangements are, by their nature, unlikely to be refunded or cancelled after confirmation, due to the commitment of resources and time.

To amend delivery details or card message after placing your order, please contact us as soon as possible. While we endeavour to accommodate changes, we cannot guarantee amendments if the order has already entered the preparation or delivery process.

Returns and Refunds Policy

Because our products are perishable, returns are not possible in the traditional sense. If your order does not arrive in satisfactory condition, please contact us within 24 hours of delivery. We may require photographic evidence of any defects or mistakes. If verified, we will offer replacement goods or a refund, at our discretion. We are unable to accept claims for quality issues reported after this 24-hour window, except where your statutory rights allow.

Customer Responsibilities

It is your responsibility to provide accurate, complete, and up-to-date order information, including recipient details, delivery address, and contact information. Any changes must be communicated promptly to avoid disruption to the order process.

By placing an order, you confirm you have authority to use the payment method provided. Orders placed fraudulently or under false pretences will be cancelled, and may be subject to reporting.

Liability and Limitations

While we strive to deliver all orders punctually and to the highest standard, Flower Delivery Wanstead’s liability is strictly limited to the value of the products purchased. We accept no responsibility for indirect, incidental, or consequential losses arising from non-performance, delayed delivery, or faults outside of our reasonable control, including, but not limited to, extreme weather, acts of God, public holidays, epidemics, or industrial disputes.

We will not be liable for loss or damage after the flowers have been delivered in accordance with your instructions (for example: left with a neighbour, at a reception, or in a nominated safe place). Any complaint relating to product delivery or condition must be made within 24 hours, with supporting evidence if requested.

Nothing within these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.

Intellectual Property and Use of Service

All content on our website, including images, text, branding, and logos, remain the property of Flower Delivery Wanstead or our licensors. You may not copy, reproduce, or use our materials for commercial purposes without our permission. Usage of our services must comply with applicable UK laws and must not be used for unlawful, abusive, or fraudulent activities.

Personal Data and Privacy

We are committed to protecting your privacy and complying with the Data Protection Act and relevant laws. Your personal information is processed and stored only in relation to your order and will not be shared with unrelated third parties except as required to fulfil your order or by law. Please refer to our Privacy Policy for more information on how we collect and process your personal data.

Amendments to These Terms

Flower Delivery Wanstead may revise these Terms occasionally. Any changes will take effect immediately upon being published on our website. It is your responsibility to review the Terms regularly to ensure that you understand the current provisions governing your use of our flower delivery e-commerce service in Wanstead and its surrounding areas.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising in connection with them – including the use of our website or purchase of our flower delivery services – are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Severability

If any provision in these Terms is deemed invalid, illegal, or unenforceable, that provision will be severed to the minimum extent possible, and the remaining provisions shall continue in full force and effect.

Contact and Communication

For all enquiries about your order, or for clarification of these Terms, please use the contact form provided on our website. Our customer service team is available to assist you during working hours for customers in Wanstead and the surrounding areas.

Application Across Wanstead and Surrounding Areas

These terms and conditions apply to all orders placed for flower delivery within Wanstead and neighbouring areas as listed on our site’s service page. By using our website and services from these locations, you agree to be bound by the above Terms and Conditions.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wanstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wanstead.

For assistance with orders, returns or account queries, please fill out the Contact Us form.